Welcome to Adam's Dawawala Distributions Private Limited! We strive to provide efficient and reliable shipping services for all your pharmaceutical needs. Please carefully read our shipping policy, including the terms and conditions, to understand our process and your responsibilities as our valued customer.

Shipping Terms and Conditions

1. Order Processing

• Orders will be processed within 1-2 business days after confirmation, subject to product availability.
• Orders placed on weekends or public holidays will be processed on the next business day.

1. Shipping Timeline

• We aim to deliver orders within 3-7 business days, depending on the destination.
• Delivery timelines are estimates and may vary due to unforeseen circumstances, including natural disasters, strikes, or delays by courier partners.

1. Shipping Charges

• Shipping charges are calculated based on the weight, volume, and destination of the shipment and will be displayed at checkout.
• Any additional charges, such as taxes or duties, are the responsibility of the customer.

1. Inspection of Goods

• Customers are required to inspect all items within 48 hours of delivery.
• If any items are found to be defective or damaged, they must be reported to the company within this period.
• Reports should include photographic evidence and a detailed description of the issue.

1. Credit Note Policy

• We do not offer refunds for any purchases.
• In case of verified defects or damages, the amount will be converted into a Credit Note (CN) which can be applied to your next order.

1. Non-Returnable Items

• Expired goods will not be accepted for return under any circumstances.
• All returns are subject to the company's approval and must comply with our guidelines.

1. Order Modifications and Cancellations

• Any modifications or cancellations must be requested within 12 hours of placing the order.
• After this period, changes may not be possible, and the order will proceed as placed.

1. Shipping Address

• Customers must ensure the shipping address provided is accurate and complete.
• We are not responsible for delays or losses due to incorrect or incomplete address details.

1. Force Majeure

• Adam's Dawawala Distributions Private Limited will not be held liable for delays or failure to deliver caused by circumstances beyond our control, such as acts of God, pandemics, or logistical disruptions.

1. Contact Us

• For any shipping-related queries or concerns, please reach out to us at 8100008981 or email us at info@dawawaladistriutions.com
• By placing an order with Adam's Dawawala Distributions Private Limited, you agree to the terms and conditions outlined in this Shipping Policy. We thank you for your trust and cooperation.